At Robi, we understand that in today’s digitally connected and data driven world, sometimes it can be difficult to understand how your personal information is being collected and used. As part of our commitment to being transparent with our customers and business partners, we want to clearly explain about our data privacy practices and how we protect your privacy so that you can make informed decisions. bdtickets.com being under Robi Axiata Limited respects the privacy of others and we want you to understand the ways in which we collect and use information about you, whether you visit to browse or purchase via bdtickets.com (the website), mobile application or any other portals of bdtickets such as busbd.com.bd, launchbd.com.bd, any sub domains of busbd such as Shyamoli.com.bd (And any other sub domains under busbd platform).

As we recognize the importance of protecting and safeguarding your personal information that you have entrusted to us, we have established privacy policies that defines and enforces the structure and accountability for secure and respectful collection, use and sharing of your personal information.

All our activities are underpinned by our T.R.U.S.T principles of being Transparent, respecting your Rights, Using of your personal data, implementing robust cyber Security practices and taking due care when data Transfer is required.

Please note, this Privacy Policy does not apply to information that our affiliates may collect, or for our websites outside of the jurisdiction noted in our Terms and Conditions or any such other site, as applicable, in order to review those policies and manage your communication preferences. Collecting, Using, and Accessing Collecting Information whether you make a purchase, or a visitor, we are very careful with what we do with your information.

Please take a moment to make yourself familiar with our data privacy practices. Should you have any queries, feel free to reach us at dpo@robi.com.bd

Note that we may from time to time amend, modify, vary or update this Privacy Notice and such updated version shall be available at www.robi.com.bd/en/personal/privacy-notice and you will be bound by such modifications, variations or updates.

If you have any comments or questions regarding our Privacy Policy, please contact us at support@bdtickets.com While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities.

Information about Children

If you are under the age of [18], you are required to obtain the consent of your parent, guardian or person who has parental responsibility over you before sending us your personal data (for example, your name, address and email address). In such cases, we may require sufficient proof of such consent at any time.

What personal data do we collect?

The types of personal data we collect or obtain may vary according to our relationship with a data subject (person whose data we collect) and may include the following:

For Customers

·        Personally identifiable information of a specific user and any other user traveling with bdtickets such as contact information (such as name, address, email address and telephone number)

·        Identification information (such as passport identification number, Visa information, Date of birth, etc.)

·        Non-personally identifiable, which is general demographic information (gender, age, zip code)

·        Photographs, such as those that you may submit for contests or prize-winning competitions

·        Product specific information (such as preference, closed user groups, credit limit etc.)

·        Banking information

·        Further, you must provide us with your valid payment information, including direct debit/credit and related bill payment banking transactions and expirations dates (all such foregoing information, collectively, Data)

·        Any footage captured or recorded by our surveillance camera (CCTV) system

·        Website-wide usage information (route and destination popularity, pages visited, promotion participation levels) that does not identify any individual

For Business Partners, Agents & Suppliers

• contact information (such as name, address, email address and telephone number)
• identification information (such as national identification number, passport identification number, national insurance number, Trade License, tax registration number, social security number, driver’s license, date of birth)
• business information (such as name of organisation, job title, department, business address)
• any footage captured or recorded by our surveillance camera (CCTV) system

When do we collect your personal data?

We may collect or obtain your personal data:

For Customers

• When you purchase & use our network, products and/or services (including through our call centres, walk-in-centre, dealers, and sales channels)
• When you contact us or register for information relating to our network, products and/or services or for any other purposes(s)

·        When you communicate with us (such as IVR, USSD SMS, text messages or other digital channels, emails, questionnaires, or surveys)

• When you use or interact with any of our digital applications, visit any of our websites or social media pages

·        When you participate in any of our promotional events, incentives or loyal programs

·        From external agencies (such as credit reference agencies, screening or investigation agencies)

·        From our internal database pursuant to your relationship with any member of our group of companies

·        From our surveillance camera (CCTV) system

• Apart from guest purchases, we will also collect personally identifiable information when you choose to participate in promotions, fill out surveys, complete polls, or send questions or comments to us via email.

We collect non-personally identifiable information when it is affirmatively provided or through online activity such as cookies and other tracking technologies, which are discussed in greater detail above. We may use non-personally identifiable information for any purpose or disclose it to anyone if required for any business decision making or any subsequent reason.

For Business Partners and Suppliers

• when you use our network, products and/or services
• when you communicate with us (such as SMS, text messages or other digital channels, emails, questionnaires, or surveys)
• when you use or interact with any of our digital applications, visit any of our websites or social media pages
• from external agencies (such as credit reference agencies, screening or investigation agencies)
• from our internal database pursuant to your relationship with any member of our group of companies
• from our surveillance camera (CCTV) system

Why do we collect your personal data?

Your personal data may be used or processed for the purpose of:

For Customers

• providing you with our products, services and/or offers which may be of interest to you
• notifying you about benefits and changes to the features of our products and services
• providing you with our latest offers, campaigns and promotions (where you subscribe to such updates)
• sending you service messages about our subscription or account registration
• using your data for participation in our customer surveys or meetings
• compliance with laws and legal, contractual and/or regulatory obligations protecting or exercising our legal, contractual and/or regulatory rights and remedies
• sending you information via telephone calls, text messages or other digital channels, emails, etc. or social media about products and services offered by selected third parties that we think may interest you
• other legitimate purposes
• Since bdtickets.com is only the distributor and reseller of products and services provided by other parties (Suppliers), we are also collecting your Data on behalf of those Suppliers. For example, these Suppliers will need each traveler's name and voter ID number for identification purposes and to verify that each ticket is being used in accordance with that Supplier's terms and conditions. Our collection of and disclosure to our Suppliers of your Data is a required part of your transaction, and you agree by engaging in such transactions on the website to such collection and disclosure
• we also may track the path you have taken, combined with what purchases you may make, to gauge the success of our online marketing and promotional campaigns. Once you leave our website, use of any information you provide will be governed by the privacy policy of that site's operator
• we may survey you for your opinion and conduct reviews to enhance our website. We also send you newsletters to which you may have subscribed. For each of these, we may rely on service providers to help us collect and analyse research and provide technical support in sending the newsletters and other, similar emails
• we and our service providers, who assist us in connection with website operations, may retain and use Data and other personally identifiable information, as well as non-personally identifiable information, in providing the website to you, which uses may include, without limitation, the following:
• to facilitate your purchases of bus tickets and other travel products and services that we distribute
• to complete your travel-product purchase transactions by disclosing your Data to our Suppliers
• to administer such purchases and provide reminders and follow-up information regarding your purchases and travel plans
• to allow participation in our various promotional programs
• to inform you of other types of services we or our Suppliers offer
• to respond to your inquiries or requests, including your/customer service needs
• to improve our website, including after research and analysis, for future marketing and/or promotional use about us or the products, services and features we may offer
• to survey visitors about various topics, including their views on travel, destination preferences, and what further travel information we might provide
• for any other purpose disclosed to you at the time you are asked to submit your personally identifiable information

For Business Partners, Agents and Suppliers

• business execution
• organisation and management of the business
• health, safety and security
• compliance with laws and legal, contractual and/or regulatory obligations protecting or exercising our legal, contractual and/or regulatory rights and remedies
• protecting our assets and interests

·        other legitimate purposes

Who do we disclose your personal data to?

We may disclose your personal data:

For Customers

• to members of our group companies
• to third parties when disclosure is necessary or reasonable to protect our rights, protect your security, investigate fraud or respond to a law enforcement request
• to our service providers, field engineers, contractors, subcontractors or any other third-party performing work on our behalf or at our instruction
• to our business partners for our marketing activities
• to third parties for credit checks and fraud management
• to third parties for carrying out analytics to understand how you use our services
• to third parties for research and development purposes
• to our dealers or agents
• to third parties for the purposes set out under “why do we collect your personal data?”
• bdtickets.com is a reseller of our Suppliers' products and services. As a requirement for traveling, these Suppliers must have access to the names of each traveler for whom a ticket is purchased, for that Supplier's product or service
• For information Use for Site Operations, Corporate and Legal Compliance, we may use or disclose your personally identifiable information as is permitted by this Privacy Policy, or according to the Terms and Conditions. That includes:
• performing standard business operations, such transaction, payment processing, billing, collections, and accounting
• protecting our and our content providers' business interests, including ensuring website operation and adherence to the Terms and Conditions
• investigating or helping to prevent unlawful activity or activity that may threaten our visitors, users, employees, or property
• in cooperating with law-enforcement investigations, or as required by law or by, warrant, or other order of the court or governmental agency
• to help us perform these functions, we may retain other parties to whom we disclose personal information. These third parties include our customer-service providers, who handle your inquiries and store your Data; credit-card, debit-card and similar transaction processors; technical-service providers or similar entities that maintain the Site operations; attorneys; accountants; auditors; and authorized government entities or other lawfully authorized parties. We may also disclose your personal and other information to our parent companies, affiliates or subsidiaries; content providers; and to parties in conjunction with the reorganization or sale of our stock or assets, or if we are involved in bankruptcy proceedings. We will do so only after taking steps to ensure that your privacy rights continue to be protected. Any party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provide to us

We do not provide this information to our Suppliers for their direct marketing purposes, and to the best of our knowledge and belief, our Suppliers do not use the personal information we provide to them for reasons other than completing your travel-related transaction. We do not disclose any Data included in this information for such providers' direct marketing purposes, nor so they may pass it on to others for the same reasons

For Business Partners, Agents and Suppliers

• to members of our group of companies
• to our third-party agents, service providers, consultants, advisors, contractors and/or subcontractors
• to any public authority, governmental, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which we are subjected to or as permitted by applicable local law
• to third parties for the purposes set out under “why do we collect your personal data?”

We use reasonable efforts in accordance with industry best practices to ensure that the above-mentioned maintain the confidentiality of your personal data and are restricted from using your personal data for any unauthorised purpose.

What are your rights?

We respect your rights and privacy by taking steps to ensure that your personal data is accurate, complete, not misleading and up to date. As a data subject of Robi, you have the following rights:

• Right to be informed
• Right to access your personal data
• Right to correct/update your personal information you have provided to us

For customers:

• you can request to access or update the personal information we hold about you by visiting your nearest Robi Customer Care centres or by digital self-care platforms, e.g., by visiting bdtickets.com you can access your travel history details, transaction details & others
• please note that we may not be able provide you with access to personal information in certain circumstances, such as where access may be restricted as permitted or required by law

Transfers of Personal Data

We may transfer your personal data across geographical borders to other entities in compliance with law. Where your personal data has been transferred to members of our group of companies and/or to third parties located outside of Bangladesh, the transfer of your personal data is carried out under organizational, contractual and legal measures and with adequate levels of protection implemented as well as any additional local legal requirements for the parties receiving this information in order to safeguard your personal data. We, our parent companies, affiliates and subsidiaries are not responsible for the collection, use and disclosure practices with respect to personally identifiable and other information of other or second parties

How do we store and protect your personal data?

We may collect and store your personal data in electronic or physical form, depending upon the requirement. Information may be stored at our and third-party premises within IT Systems (e.g. external cloud storage, internal or third-party management systems, e-mail, database, hard drives), document warehouses etc.

We endeavour, where practicable, to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical and administrative security measures to protect your personal data and our network from unauthorized access. Some of these measures include:

• encryption of data in transit or at rest
• strict adherence to privacy and security practices
• periodic security assessment and reviews to upgrade our practices
• restriction of access to such data to personnel who have a need to know such data

How long do we retain your personal data?

We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases information may be held for a) a longer period where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or b) a shorter period where the individual objects to the processing of their personal data.

Consequences of not providing personal data

We may require collection of certain personal data about you and failure to provide such information may: 

• result in us being unable to process your application and/or provide you with our services
• result in us being unable to respond to your requests on our products/services
• limit or prevent access to certain features on our website/weblinks
• result in us being unable to update you on latest updates regarding any promotions, our services/products or launches
• result in your inability to receive invitation to promotional activities organized by us
• negatively affect our ability to communicate with you
• result in our ability to enter into a contract with you or a counter-party or continuing to contract with you or a counter-party
• negatively impact your chances of being selected for any potential employment, engagement, or internship

By submitting personal data to us, you acknowledge that:

1. You have read and understood this Privacy Notice and agree and consent to the use, processing and transfer of personal data as set out herein.

All information and representation provided are true and correct to the best of your knowledge, and you have not knowingly omitted any relevant information.